Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@scholarversekidz.com. Please note that returns will need to be sent to the following address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@scholarversekidz.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@scholarversekidz.com.
Return Address Disclaimer
Please note: The return address listed on our website is exclusively for the return of products purchased from ScholarVerseKidz. This address is designated solely for processing product returns.
We kindly advise that any other types of correspondence, such as notices, letters, or general inquiries, should not be sent to this address. Items that are not related to product returns will be returned to the sender, as we are not legally permitted to open or process correspondence that is not specifically related to product returns.
For all other communication needs, including inquiries and general correspondence, please visit our Contact Us page for the appropriate contact information and addresses.
We appreciate your understanding and cooperation in this matter.